Common Questions
Frequently Asked Questions
Answers to common questions about getting started with New Day.
Before You Begin
What You May Want to Know
How do I get started?
Call Main line: (530) 434-6515 or Scheduling: (530) 434-6318, or email help@newday.family to ask about care. New Day is accepting new clients.
Which insurance do you accept?
New Day accepts Medi-Cal, including Partnership HealthPlan of California, Medicare, and CalVCB for people affected by crime. Private pay and a sliding scale for private pay are also available.
Can I use insurance from another plan?
New Day can provide superbills for out-of-network plans. Ask your plan whether reimbursement applies.
Is telehealth available?
Yes. Secure video therapy is available anywhere in California.
Which languages are available?
The team offers English, Spanish, and Hmong at select offices, and Mandarin by telehealth.
What is an associate therapist?
An associate is a registered clinician practicing under supervision.
What is a trainee?
A trainee is a graduate student providing care under supervision.
Can I choose a clinician?
You can explore clinicians by office, service, and language on the team page.
Where are your offices?
New Day has offices in Yuba City, Chico, Oroville, Red Bluff, Redding, Vacaville, and Roseville.
Do you work with children and families?
Yes. The team serves individuals, children, adolescents, couples, and families. Services vary by office.
How is my information handled?
Contact New Day directly to ask about privacy and confidentiality in care. Please do not send private health details through general website messages or email.
What if I need help right now?
If you or someone you know is in immediate danger, call 911. For a mental health crisis, call or text 988.
A New Day
Your Next Step Starts Here
Reach out to talk about care at one of our offices or by telehealth anywhere in California.